Configuration overview

The Distributed Order Management module provides highly configurable order management capabilities for all types of customer orders (products and services). It aggregates, manages and monitors orders from all channels, and coordinates fulfillment processes across the extended enterprise.

Distributed Order Management checks for inventory availability and provides rule-based, dynamic allocation across all internal and external fulfillment locations. Moreover, it coordinates critical third-party services, such as credit, logistics and installation, and enables collaborative execution among all involved participants. It provides a single order repository and allows customers, channels, suppliers, and trading partners access to real-time order information throughout the entire fulfillment lifecycle. Distributed Order Management delivers complete flexibility for handling multiple order fulfillment processes in a single instance, and handles dynamic variations in order processes with event-driven and rule-based order coordination.