Configuring a return document's fulfillment specific components

To complete an order document's lifecycle, each document has a set of different processes that it can go through. These processes are called process types. Every order document has a defined set of process types in Sterling Order Management System Software.

Note: Return fulfillment requires sourcing configuration, which is accessible through the Distributed Order Management configuration grouping.

The following process types are defined in Sterling Order Management System Software for the order document types:

  • Fulfillment
  • Negotiation
  • Shipment
  • Receipt

You can configure the rules and components specific to an order document's fulfillment process type.