Monitoring business events and exceptions

Monitors are transactions that watch for processes or circumstances that are out of bounds of the constraints the business defines and then raise alerts.

A business process is made up of a series of transactions that are modeled in a pipeline. For each of these transactions, there is the possibility for a failure scenario that you need to be notified of, for example, a transaction that is doing duplicate order checks or fraud checks, if one of those transactions fails, you can configure your system to send an alert/message to a queue for review and to address the issue. This module allows you to create alerts, group them in specific queues, assign users to specific groups to monitor specific queues, and to notify, process, and fix any alert that is received. Additionally, as part of the monitoring framework, you are enabled to hold documents from further processing. A document can be put on hold from further processing until the hold is resolved either manually or automatically. At times a general business rule may need to overridden, for example allowing a manager to accept an expired coupon. As part of this module the validation rule framework is designed to be used to enable manager overrides. As part of the validation Framework, the application provides additional out of the box framework to implement additional business validation. Event management involves using the alert and queueing mechanisms to respond to alerts that are detected by your monitors. You can also configure monitors to alert you when specific defined events have occurred and to track items. Monitoring rules allow you to control which event is raised when an alert situation is detected by the monitor. When the issue is detected, the response you want to happen is configurable, such as Alert to queue, send mail, and so on.

An alert is a message directed to a user or queue about a transaction that may need manual intervention or manual review.


A queue is a line or list of items waiting to be processed, for example, work to be performed or messages to be displayed or transmitted. Queues can be designed to notify specified users of alerts at configured levels and times.


A hold is applied to an order to prevent certain modification types and transactions from processing the order or order line until the hold is released.