Setting up value-added services pre-call rules

You can set up value-added services pre-call rules.

About this task

To set up Value-Added Services pre-call rules:


  1. From the menu bar, choose Applications > Distributed Order Management. The tree displays in the side panel.
  2. From the tree, choose VAS > VAS Process > VAS Rules. The VAS Rules Details window displays in the work area.
  3. Select the appropriate condition for which you need to make a pre-call. The pre-call status on work order is determined based on the selected condition.
  4. Enter how many days in advance you need to make a pre-call closer to the appointment date.
  5. Choose the Save icon.