Setting up value-added services pre-call rules
You can set up value-added services pre-call rules.
About this task
To set up Value-Added Services pre-call rules:
Procedure
- From the menu bar, choose Applications > Distributed Order Management. The tree displays in the side panel.
- From the tree, choose VAS > VAS Process > VAS Rules. The VAS Rules Details window displays in the work area.
- Select the appropriate condition for which you need to make a pre-call. The pre-call status on work order is determined based on the selected condition.
- Enter how many days in advance you need to make a pre-call closer to the appointment date.
- Choose the Save icon.