User groups

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User groups are a collection of users who perform a similar task. For example, a group of customer service representatives can be grouped into a Customer Service Representative user group.

Users can belong to multiple user groups for which permissions are assigned. A user who belongs to multiple user groups retains the least restrictive set of permissions that are defined by the groups they belong to. For example, consider a user who belongs to a user group that allows the user to use the Sterling Order Management System Software Application Console. If the same user belongs to a user group that allows the user to access both Sterling Order Management System Software Application Console and Applications Manager, the user will have access to both the applications. Each organization has its own user groups. User groups can contain only users of the same organization that the user was created. However, a user group that is created by the Hub organization can contain users of any organization.

Deployment Accelerator adds the following user groups:
  • CSR
  • Inventory Manager

User groups allow for ease of role segregation. Users belonging to a particular user group have appropriate resource permissions to access the Sterling Order Management System Software Application Console.

Viewing user groups

To view user groups, perform the following steps:
  1. Launch the Applications Manager.

    To launch the Applications Manager, from the Application Console menu, click Configuration > Launch Applications Manager. The Applications Manager opens in a new window.

  2. From the menu, click Applications > Application Platform.
  3. Expand Security, and click Groups. The Group Details window opens.