Defining order tags

Order Tags enable the system to coordinate which order features are available across multiple versions of PCAs when they are installed on Sterling Order Management System Software.

About this task

This version awareness makes it possible to schedule an order in one version of the IBM® Sterling Call Center and Sterling Store Engagement (Legacy), for example, and schedule delivery of that order in another version. If some features are not available across PCA versions, a message can be displayed to the user indicating when this is the case.

To define order tags:

Procedure

  1. From the tree in the application rules side panel, choose Document Specific > (Document Type) > Fulfillment > Order Tags. The Order Tags window displays in the work area.
  2. Select the applicable order tag and double click to open it or click the Create New icon to create a new order tag. The Order Tag Detail window is displayed.

Results

Table 1 contains field definitions.
Table 1. Order tag detail window.

Order tag details field value descriptions

Field Description
Tag ID Select the Tag ID from the pull-down. (This tag is defined in the Applications Manager Application Platform > Qualified Tag Information, and must be only a tag of type y.compatibility.
Description Enter a description of this tag determination.
Create Order Tags When the Following Criterion Is Met
For Orders Satisfying The Following Order Condition If you click this check box, click the Details icon to open the Condition Detail pop-up window and define the Condition ID, Name, Group, and Value under which the tag will be applied to an order that satisfies these conditions.
For Orders Satisfying The Following Order Line Condition If you click this check box, click the Details icon to open the Condition Detail pop-up window and define the Condition ID, Name, Group, and Value under which the tag will be applied to an order when an order line satisfies these conditions.
When The Following Modifications Are Performed If you click this check box, click the Details icon to open the Modification Type List pop-up window and enable available Modification Types that define when this condition will be applied to an order.
Following is an example of the Condition Detail pop-up window, followed by Table 2, which describes the field definitions.
Table 2. Condition detail pop-up window.

Condition details field value descriptions

Field Description
Condition Name Enter the name of the condition for this order tag to be applied to the order.
Condition ID Enter the ID for this condition.
Condition Value This field contains information you enter in the General Condition Builder. Click the Details icon to display the General Condition Builder.

The following table describes the fields is the Modifications Type List window.

Table 3. Modifications type list window.

Modification type list field value descriptions

Field Description
Available A list of the available Modification Types and Levels.

To subscribe a Modification Type, select a Modification Type that has a Level of Order or Order Line. Click the Move Right arrow.

Subscribed A list of the Modification Types and Levels to which the Order Tag is subscribed.

To remove a Modification Type from the subscribed list, select the applicable Modification Type and choose the Move Left arrow.