Distributed Order Management

Manage, monitor, and configure orders from placement to fulfillment.

This module is the central hub that connects all your other systems and enables you to manage the life cycle of sales orders. Designed specifically to integrate easily with other applications, in can be used to serve information to your other channels keeping them all in sync, so that you can provide a seamless multi-channel experience for your business users.

Organizations can deliver a superior customer experience by enabling execution and coordination for order fulfillment processes across the extended supply chain network, based on user-defined business requirements. Orders are managed, aggregated, and monitored from virtually all channels, and an intelligent sourcing engine coordinates fulfillment across the extended enterprise. A single order repository gives customers, channels, suppliers, and trading partners access to modify, cancel, track, and monitor the order lifecycle in real time. Flexible fulfillment gives you the capability to check for inventory availability, provide rule-based dynamic allocation, enable transfers when a required item is out-of-stock, select locations based on inventory availability, split orders as needed, and to source or drop-ship from a channel partner.

Organization can handle multiple order fulfillment processes in a single instance, handle dynamic variations in order processes with event-driven and rule-based order coordination, use the process type pipelines to send an order document through each stage, and track an order over its entire lifecycle.

Managers and customer service representatives can view order information in real time to handle alerts and correct problems, ensuring on-time execution of orders. Graphical pipelines manage entire order process and incorporate changes accordingly. Alerts are entirely configurable and can be set to warn you of any supply issues without affecting your customer.

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A system administrator installing Sterling Order Management System Software Installing Sterling Order Management System Software
A system administrator deploying Sterling Order Management System Software Deploying Sterling Order Management System Software
A system administrator configuring Distributed Order Management Configuring Distributed Order Management
A business user managing the lifecycle of sales orders Using the Distributed Order Management consoles