Account management

Account management is a critical function in delivering exceptional customer experiences and driving business growth in a B2B order management system.

An account manager is responsible for managing customer relationships and helping ensure seamless order fulfillment. Key responsibilities include managing large contract orders, helping ensure customer satisfaction by addressing order issues, and maintaining up-to-date communication on order deliveries and inventory. The advanced B2B capabilities help account managers to analyze sales data and order trends to identify opportunities and challenges. The features provide insights that provide account managers make data-driven decisions and proactively tackle potential issues.