Scenario: Buy products from a retailer store
This scenario illustrates the procedure that is followed when a customer purchases a product from a retailer store.
| User action | Sterling Order Management System Software functionality |
|---|---|
| A customer walks into a retailer store to buy a product. | |
| The customer picks up a product and arrives at the cash counter to make the payment. | The store representative creates an order and adds the product to the order. |
| The customer specifies about the promotions applicable for the order. | If the selected product is associated with promotions, the store representative applies the appropriate discount to the order so that the customer can avail discount in the order total. |
| The customer has an account. | Extra discount is applied to the order based on the customer's profile. |
| The customer specifies the preferred mode of payment whether CASH or CREDIT CARD for the order. | The store representative selects the appropriate payment method as instructed by the customer. |
| Result: After the payment transaction is successful, the order is confirmed and the customer collects the product from the store representative. | |