The Access Manager is not working

About this task

To ensure that the Access Manager is running correctly:

Procedure

  1. Make sure that the access manager is installed after the Netscape LDAP server is installed, configured, and registered.
  2. Configure the IBM® Cognos® Analytics LDAP authentication using the same settings as that used to configure the Sterling Order Management System Software.
  3. When registering the Access Manager using the Access Manager Wizard, use the same information as in step 2.
  4. If for some reason, the authentication is not working for the default namespace, then uninstall the Access Manager, re-install LDAP, and re-configure with proper parameters, re-register and then try connecting again.