Exception alert templates

Exception alert templates enable you to provide additional text to the alerts raised. This enables you to make error messages more descriptive and easy to understand. They also provide a means of providing a hyperlink to the resolution screens from the Alert Console.

For example, for any alert created for an order, shipment, or load document type, a hyperlink is created and displayed in the "Created For" column in the Alert List screen. You localize the literals displayed in this column by translating them in the DefaultListTemplate.xsl file located in your <INSTALL_DIR>/repository/xapi/template/merged/exception_console directory.

You can store exception alert templates using any character encoding format, but the encoding format must be configured in the yfs.file.encoding property in the <INSTALL_DIR>/properties/customer_overrides.properties file. If these properties are not explicitly set in the <INSTALL_DIR>/properties/customer_overrides.properties file, Sterling™ Order Management System Software uses UTF-8 character encoding.