Resolving problems with agent server pending tasks
To maximize the throughput of the application, the agents must be able to process all of the pending tasks within an acceptable time frame. If an agent is not able to process its tasks fast enough, the pending jobs accumulate and cause a bottleneck in the system.
If the pending jobs threshold for an agent is exceeded, investigate the potential causes described in this section.
Agent server Is not running
An obvious reason the pending jobs of an agent are increasing is that the agent may not be running. Ensure that the agents are scheduled to run at the appropriate times of the day.
Agent server needs more threads
If an agent is not able to process the tasks quickly enough, you can increase the number of threads used by the agent to increase the processing rate. The thread count can be increased in the Agent and Integration Server Instance Detail Screen.
To increase the number of threads used by an agent, follow the steps in Temporarily increasing threads on an agent or integration server instance.
Errors are generated
An agent may not be performing to its full potential if it is generating errors. The most recent errors generated by an agent can be viewed in the Agent and Integration Server Detail Screen.