Modifying customer event templates

Manual changes to the customer event template XML files are required to enable customer synchronization.

About this task

To modify the customer event template XML files:

Procedure

  1. Navigate to the <OF_INSTALL_DIR>/repository/xapi/template/merged/event/ directory.
  2. Locate the CUSTOMER_DEFINITION.AFTER_CREATE_CUSTOMER.xml, CUSTOMER_DEFINITION.AFTER_DELETE_CUSTOMER.xml, and CUSTOMER_DEFINITION.AFTER_MODIFY_CUSTOMER.xml files.
  3. Copy the files mentioned in 2 to the <OF_INSTALL_DIR>/extensions/global/template/event directory.
  4. Modify the customer event templates listed in 2 to match the common XML provided in Customer data mapping.
  5. Add the following attributes to the <Customer> element in the files mentioned in 2.
    • IsSyncRequired=""
    • MaxModifyTS=""
    • SyncTS=""