Templates

You can store templates with locale-specific information.

E-mail templates
You can store e-mail templates using any character encoding format, but the encoding format must be set by configuring the yfs.email.template.encoding property in the <INSTALL_DIR>/properties/customer_overrides.properties file.
Exception alert templates
Exception alert templates enable you to provide additional text to the alerts raised. This enables you to make error messages more descriptive and easy to understand. They also provide a means of providing a hyperlink to the resolution screens from the Alert Console.