Deleting shipments (inbound and returns)

Delete return shipments that are not needed. Deleting shipments removes the return shipments from the return order and from the shipment pipeline.

To cancel shipments for outbound, see Canceling shipments (outbound).

Procedure

  1. Log in to Order Hub.
  2. Click Shipments > Returns and search for the return shipment that you want to delete.
    From the Shipment search results page, select a checkbox next to the shipment record and then click Delete shipment. Alternatively, click the overflow menu at the end of the row image, and then click Delete shipment.

    A status message indicates whether the action was successful. If successful, the shipment is deleted from the system and also deleted from the return order.