Work order status audits

You can view any status modifications performed against a work order in the Work Order Details screen.

Table 1. Primary information
Fields Description
Work Order # The work order number associated with the work order.
Enterprise The Enterprise associated with the work order.
Node The node associated with the work order.
Order # The order number associated with the work order. Click this link to view order details.
Provider Organization The provider organization associated with the order.
Service Item Group The service item group code associated with the order.

For example, Provided Service represents service group code for Provided Service
Status The current status of the work order. The valid statuses are
  • Work Order Created
  • Work Order Completed
  • Work Order Cancelled
Service Complexity Level The service complexity level for this work order.
Supervisor ID The identifier of the service supervisor associated with this work order.
Table 2. Work order status audits screen, status audits
Fields Description
Sequence # The sequence number associated with the work order.

Click on the Plus icon to view and hide sequence details. The fields that can be viewed when expanded are explained below:

  • Attribute -he name of the modified field.
  • Old Value - The old value of that field before modification.
  • New Value - The new value of that field after modification.
Audit Time The time the work order was audited.
Action The action performed on the work order.
Modified By The user that performed the modification.
Reason The reason for the modification.
Comments Additional information as to why the modification was made.