Work order alerts

A list of alerts raised for a work order can be viewed in this screen. From the Alerts table, find the alert you want to view and click on the Alert ID link. The Alert Console appears.

Table 1. Primary information
Fields Description
Work Order # The work order number associated with the work order.
Enterprise The Enterprise associated with the work order.
Node The node associated with the work order.
Order # The order number associated with the work order. Click this link to view order details.
Provider Organization The provider organization associated with the order.
Service Item Group The service item group code associated with the order.

For example, Provided Service represents service group code for Provided Service
Status The current status of the work order. The valid statuses are
  • Work Order Created
  • Work Order Completed
  • Work Order Cancelled
Service Complexity Level The service complexity level for this work order.
Supervisor ID The identifier of the service supervisor associated with this work order.
Table 2. Alerts
Actions Description
View Details This action takes you to the alert detail screen for the selected alert ID.
Fields
Alert ID The alert ID. Click this link to view the alert details.
Type The type of alert raised. For example, ON_FAILURE or FAILED_AUTH.
Description A brief description of the alert.
Queue The queue the alert has been assigned to.
Priority The alert priority.
Owner The user who is handling the alert.
Raised On The date the alert was raised.