Record service failure

You can record reasons for service failure from the Work Order Details screen or from the Work Order List screen by selecting single appointments only. For multiple appointments the failure reasons can be recorded only from the work order details screen.

Table 1. Record completion screen, team members
Fields
User ID	The identifier of a team member associated with this appointment.
User Name	The name of a team member associated with this appointment.

The list of team members gets automatically populated by Sterling Order Management System Software if a resource ID is selected on the appointment, and if team members have been assigned to that resource in the Applications Manager.

Click Save after entering the relevant information for the service failure.