Alert details screen

This screen shows the details of an alert.

Table 1. Alert detail screen, alert
Actions Description
Assign to User This action button takes you to the Assign an Alert to a User screen which allows you to assign the alert to a different user.
Assign to Queue This action button takes you to the Assign an Alert to a Queue screen which allows you to assign the alert to a different queue.
Close This action button closes the alert.
Mark as WIP This action button marks the alert as a Work In Progress.
Remove from WIP This action button marks the alert as open.
UnAssign The action button unassigns the alert from the user to which it used to be assigned.
Fields
Alert ID The unique identification number of the alert.
Alert Type The type of alert. For example, CHARGE_FAILED or INVENTORY_CHANGED.
Description A description of the action taken when the exception was raised.
Queue The name of the queue where the alert is assigned.
Assigned to User The user name of the alert's assigned user.
Alert Status The status of the raised alert.
Ship Node The node that fulfilled the order.
Order No. The order number associated with the alert, if applicable.
Order Status The status of the order associated with the alert.
Supplier The Seller that fulfilled the order.
Item ID The identification number of the item associated with the alert, if applicable.
Raised By Transaction The transaction that raised the alert.
First Raised On The date the alert was first raised.
Last Raised On The date the alert was last raised.
Raised Count The number of consolidated alerts belonging to the same alert ID.
Resolved On The date the alert was closed.
Resolved By If the alert is closed, the name of the user who closed it is displayed in this field.
Description A brief description of the alert.
To Queue If the alert was assigned to a new queue, this field displays the new queue.
Table 2. Alert detail screen, comments
Actions Description
Add Comment This action button takes you to the Add a Comment to an Alert screen which allows you to add comments to the alert.
Fields
Comment Text Any additional comments made about the alert.
Logged On The date the comment was logged.
Logged By The user who logged the comment.
Table 3. Alert detail screen, references
Fields Description
Reference Name This field is customizable.
Reference Value This field is customizable.
Table 4. Alert detail screen, audits
Fields Description
Time The date and time a modification was made to the alert.
Transaction Type The transaction performed on the alert.
From User If the alert was assigned to a new user, this field displays the original user.
To User If the alert was assigned to a new user, this field displays the new user.
From Queue If the alert was assigned to a new queue, this field displays the original queue.
To Queue If the alert was assigned to a new queue, this field displays the new queue.