Add service requests screen

Items that require specialized post-delivery handling (for example, installation) can be associated with a provided service through the Applications Manager. When you create a service request for an order, a return, you are associating services (intangible items) with products (tangible items).

Note: Product items with associated service items are indicated by:

Add Provided Service icon - Provided services can be added to this product line. After you add the first provided service, the icon changes to a Provided Item icon.

Provided Item icon- Additional provided services can be added to this product line.

Table 1. Add service requests screen, order line
View Icon	Description
Provided Item	View Associated Service - This icon takes you to the Associated Service Requests Screen screen to view the service requests associated with the product line.
Fields
Order #	The unique identifier of the order. Click this link to view the Order Detail Screen.
Item ID	The product item's ID.
Description	The description of the item.
Receiving Node	The destination node.
Line #	The line number of the service.
Unit of Measure	The units of measure in which the service is calculated.
Ship Node	The node from which the service is carried out.
Line Quantity	The quantity used to measure the service.
Product Class	The item's product class.
Status	The status of the service request.
Requested Delivery Date	The date on which the Buyer wants the order to be delivered.

Table 2. Add service requests screen, service request
Field	Description
Options	The Options table displays only when a provided service has any optional services available, such as clean up or old applicancy removal.
Item ID	The service item's ID.
UOM	The unit of measure for the service.
Item Description	Displays the description of the service.
Price	The cost of the service item.

When you add a service, a Service Requests table is added to the Order Detail screen.