Service work order types

The service work order consists of work order service lines, delivery lines and appointments that had to be taken for the work order.

The key difference between the service work order and other value-added services is that the services associated with a service work order are usually supplied to the customer at the customer’s location, while value-added services are usually performed at the warehouse or other assembly location. Although they differ in this way, many businesses treat provided services as a work order that can either be done by the seller or can be performed by a third party.

A service supervisor can be specified for a service work order. Typically, a supervisor is responsible for managing work orders that originate from a specific set of nodes. If a store supervisor is specified on a service work order, appointments are only allowed to be placed against the resource pools supervised by that user.

The supervisor can be set at the following three levels, in order of priority:

• For a given node and seller organization combination
• For a given resource pool
• For a node

For example, if a given service work order is placed for a given seller organization, the supervisor defined for that seller organization and node combination is chosen over the default supervisor defined for that node.

A service work order is divided into two basic types:

• Provided service work order
• Delivery service work order