Reference implementation

Reference implementation is used to demonstrate the capability of applications such as Sterling™ Call Center, Sterling Store Engagement (Legacy) next-generation, and Sterling Field Sales.

Reference implementation contains data that includes sample organizations, users, teams, images, items, configuration models, item entitlements, prices, and storefront themes. You can use this data to demonstrate the product capabilities.

Note: Reference implementation is not supported in a sharded environment.

The following diagram illustrates a sample participant model that is provided as part of the reference implementation:

participant modeling
  • Hub is the default organization that is provided for all applications and one hub for each organization.
  • Matrix Incorporated and Heavy-Lift are enterprises that are provided as part of the reference implementation.
  • Matrix Retail (Matrix-R) and Matrix Business (Matrix-B) are enterprises of Matrix Incorporated. They also have the role of a seller organization.
  • Liberty Handling Equipment and Candlestick Materials Handling are enterprises of Heavy-Lift. They also have the role of a dealer. Here, dealer refers to both buyer and seller organizations.