Overview
IBM® Sterling™ Order Management System Software is a comprehensive software solution that tracks orders from inception to delivery and manages processes and data that is connected to the order as it moves through its order lifecycle.
Sterling Order Management System Software provides cross-channel order orchestration capabilities that enable intelligent brokering of orders across many disparate systems. It manages order capture, inventory management, order fulfillment, and after-sales services and scheduling. It provides a real-time visibility into orders from all channels, thus enabling business users to dynamically make changes to an order processes.
Business users can streamline the order management process by using a single view of orders and inventory across the entire fulfillment network. Organizations can order and receive from any channel, get a committed fulfillment promise, and track the order status.
Sterling Order Management System Software is an on-premises offering that is available in both Professional and Enterprise editions. Both editions provide a consistent and scalable foundation for on-premises deployment. The IBM Sterling Order Management System containers offer a consistent and scalable foundation for deploying containerized applications on leading Kubernetes-based platforms. These containers are designed to accelerate development cycles, enhance operational efficiency, and reduce infrastructure overhead through a cloud-native, containerized architecture. Kubernetes, the underlying orchestration technology, enables secure, reliable, and automated management of container workloads at scale. One such Kubernetes platform is Red Hat® OpenShift® Container Platform, and other Kubernetes platforms of your choice can also be used, offering platform flexibility and interoperability. This capability ensures that you can choose the infrastructure that best aligns with your operational and strategic needs. For more information, see IBM containers.
Sterling Order Management System Software enables enterprises to increase fill rates and inventory turns, reduce markdowns, improve customer loyalty and increase share of wallet. Enterprises can also make better decisions on how to promise and fulfill customer orders that results in improved profitability and customer satisfaction.
The various modules and key features of Sterling Order Management System Software allow enterprises to track and manage orders from inception to delivery and after sales servicing and scheduling including order capture, inventory management, order fulfillment, returns, and repair processes by providing real-time visibility into orders from all channels. Enterprises can configure and set up business process workflow, map participants in a supply chain to the corresponding roles in the product. To ease accessibility, the software provides application platform for product management, inventory management, agent monitors, and so on. The product supports more components that can be ordered separately based on your licensing agreement. A robust Business Intelligence user interface provides operational and analytical reporting capabilities to create and manage ad hoc and scheduled reports.
Key capabilities
- A single view of supply and demand across channels to provide improved inventory utilization and more accurate promise dates.
- Coordinated, customized fulfillment execution to support various selling channels and both internal and external supplies.
- One source of order information to provide customers with accurate and timely alerts and updates.
- Integrated order fulfillment processes across all selling channels to provide a seamless customer fulfillment experience.
For more information about the benefits, ways to buy, and resources, see IBM Sterling Order Management.