Return order Details tab

The Return order Details tab provides billing, shipping, and charge information about a single return order. To get to the Details, search for a return and click a search result for a specific return.

Actions

The following actions are available from the Actions menu. Some actions might not be displayed or might return an error because the action is either controlled by user group permissions or by modification rules. For more information, see Administering user group permissions and Defining modification rules.
Description of actions
Action Description
Confirm Confirm a draft return order.
Place order hold Add a hold to the order. For more information, see Placing orders on hold.
Record/report receipt Perform associated actions to receive the return. For more information, see Creating a report/record receipt.
Add service request Add provided service items that are not associated with order lines. For more information, see Adding service requests.
Add pickup request Add a pickup request for the return. For more information, see Adding pickup requests.
Create work order If a service exists on the order, you can create a service work order. For more information, see Creating a work order.
Cancel open quantity Cancels all return lines that are in a status that allows cancellation. For example, a return line that is in the Created status can be canceled but a return line that is in the Received status cannot be canceled.

The return line quantity is set to zero and the status changes to Canceled.
Release Releases the order to the node.
Authorize Authorizes the return order. For more information, see Authorizing returns.
Create exchange Creates an order to exchange an item from the existing return order with a new item. For more information, see Creating an exchange.

Return summary section

Description of the Return summary section
Field Description
Return number The return order number.

A gift icon (image) appears next to orders that are returned with a gift receipt.
Enterprise The enterprise that is associated with the order.
Buyer The Buyer organization that placed the order.
Seller The Seller organization that is handling the order.
Return status The status of the return.

For a list of default statuses, see Fulfillment specific components: statuses.
Return date The date that the return was created.
Return type The type that was specified when the return was created.
Return against order Indicates whether the return was created against an existing order.
  • Yes: Return was created against an existing order number or receipt.
  • No: Blind return without original order number or receipt.
Document type The document type associated with the order. For example, Return order.
Channel The channel where the original order was placed.
Exchange order The exchange order numbers that were created for this return.
Note: This field is displayed only if an exchange order exists.

Return from

The name and address of the person or organization from where the product is being returned.

Refund to

The name and address of the person or organization that is receiving the refund.

Charges

A summary of the total charges for the return. Click View details to go to the Charges tab, which provides a breakdown of the return charges, fees and their tax breakup.

Return lines

The lines to be returned. Click a line number to view return line details.
Description of the Return lines section
Field Description
Line number The return line number.
Derived from order The order from which the line is derived.
Item ID The item ID.
PC The item classification such as first quality, second quality, or finished good.
UOM The item's unit of measurement.
Item description The item description.
Return to node The node that is to receive the return.
Reason code The reason for the return.
Line type Customizable field. For more information, see Defining line types.
Line quantity The quantity of the line item. Entering '0' indicates a quantity of zero. Leaving this field blank indicates you want to ignore the line.
Amount The amount that the buyer was charged for the line.
Status The status of the return line.

Pickup requests

Description of fields
Field Description
Line number The pickup service line number. Click the line number to view the Request Details tab.
Item description The pickup service item description.
Item ID The pickup service item ID.
Return to node The node to handle the return order line.
Appointment The appointment date and time for the service.
Amount The monetary charge for the pickup service.
Status The status of the pickup service.