Define the return fulfillment details to accept item returns

You can manage the item returns by defining the return fulfillment details such as the number of days within which the item can be returned from the date of purchase (called the Return Window), information about the return shipping label, whether credit without receipt is allowed for the item, and so on.

1. Navigate to the Return Fulfillment screen. To navigate to the Return Fulfillment screen, perform the following steps:
   1. Log in to Sterling™ Business Center as an Item Administrator.
   2. The application home page is displayed. Click the Products tab.
   3. From the Products home page, click Find Item in the Catalog dashlet.
   4. In the Item Search screen , enter the search criteria, and then click Search to view a list of all the available items. Alternatively, use either the Basic Search or the Advanced Search option to narrow down the list of items displayed.
   5. In the Items panel that is displayed, click the Item ID hyperlink. Alternatively, double-click the row containing the Item ID.
   6. The Primary Information screen is displayed. In the Related Tasks panel, click Manage Return Fulfillment Information.

      The Return Fulfillment screen is displayed.

2. From the Accept returns for this item drop-down list, select any one of the following options:
   • Yes, if the item is not associated with any classification purpose.
   • Use Classification Definition (yes), if the item is associated with a classification purpose.
     Note: If the item is associated with a classification purpose that inherits the item fields and no value is selected in the field, then the value that is inherited from the classification purpose is used. This inherited value is displayed as the selected option to the field.
3. Enter the number of days in the Allow return within <number of days> day(s) of purchase text box.
   Note: If the item is associated with a classification definition that inherits the item fields, and no value is selected in the field, then the value that is inherited from the classification definition is used. This inherited value is displayed next to the field. If the item is not associated to any classification definition, then the field displays the default value as the selected value.
4. In the Days beyond which return window policy is applicable field, enter the number of days beyond which return window validations are applicable.
   This field corresponds to the MinReturnWindow attribute of an item that is used for return validations.

   For example, if the days beyond which the return window policy is applicable is set to 3 days, return window validations are executed on the return lines if the item is returned after 3 days.

5. For the Return shipping label is option, select any one of the following options:
   • not required: select this option if you do not require a return shipping label.
   • required at SKU level: select this option if you require return labels for each unit of the item packaged in the container.
   • required at package level: select this option if you require return labels for each container in which the item is packed.
6. Select the Allow credit without receipt for this item option if you want the customer to receive the credit without any receipt on the returned item.
7. Click Save.

   The return fulfillment details to accept item returns are defined.