Define the merchandising and sales details of a service

For a service, you can provide additional merchandising and sales details that can be viewed by the customer when the customer places an order.

About this task

The additional merchandising and sales details can also be used by the sales force when selling the item. For example, you may add an image for each of the locales the product is going to be sold in. However, you cannot define the merchandising and sales details of a value-added service.

You can define the merchandising and sales details for a service from the Merchandising and Sales Fields screen.

To define merchandising and sales details for a service:

Procedure

  1. Navigate to the Merchandising and Sales Fields screen. To navigate to the Merchandising and Sales Fields screen, perform the following steps:
    1. Log in to Sterling Business Center as an Item Administrator.
    2. The application home page is displayed. Click the Products tab.
    3. From the Products home page, click Find Service in the Catalog dashlet.
    4. In the Service Search screen, click Search to view a list of all the available services. Alternatively, use either the Basic Search or the Advanced Search option to narrow down the list of services displayed.
    5. The Service Search screen is displayed. In the Services panel that is displayed, click the Service ID hyperlink.
    6. The Primary Information screen is displayed. In the Related Tasks panel, click Manage Sales Information.

      The Merchandising and Sales Fields screen is displayed.

  2. In the Extended Description box, enter a detailed description about the service, including any notes or handling instructions.
  3. In the Merchandising and Sales Fields panel, perform the following steps:
    1. From the Server Location drop-down list, select the location of the server where the image is located.
    2. In the Image Filename box, enter the name of the image.
    3. In the Image Description box, enter the description of the image.

      Notes:

    4. An image of the item is displayed adjacent the Item Main Image field.

      The Assigned to categories field is displayed only if the service is assigned to at least one category. Value of this field indicates the path to the corresponding categories in a catalog to which the service is assigned.

  4. Click Save.
    Note: If more than one locale is configured, the Localize icon is displayed adjacent to all the localizable fields and the Localize related task is displayed in the Related Tasks panel. The localizable fields such as Short Description, Long Description, and so on, are always displayed in the base locale irrespective of the user locale. For example, if Sterling Business Center is localized to French with the base locale as English, and a French user logs in to Sterling Business Center, all the UI literals except the localizable fields are displayed in French. The localizable fields are displayed in English. The user can click either the Localize icon or Localize to localize a field that is displayed in the base locale.

    The merchandising and sales details of a service are defined.