Configuring cross-application customer components

You can define customers and customer attributes such as classification, primary information, and service preferences.

Defining region usage for selling
You can define the region schema the organization you are configuring uses for selling.
Defining customer definitions
You can configure customer definitions that establish a relationship between an organization and its Buyers.
Defining contact types
You can configure the contact types of both business and consumer customers when specifying the contact information of a customer on work order notes.
Defining customer entitlements
You can define a customer entitlement strategy for the enterprise by specifying rules for enforcing customer entitlements.
Defining customer grades
You can define customer grades that, when assigned to customers, enable you to offer a higher discount to a customer with an excellent rating and a smaller or no discount to a customer with a lower rating.
Configuring customer classification codes
You can configure the customer classification codes to associate with a customer identification master.
Defining additional customer rules
You can define additional customer rules.

Parent topic: Configuring Distributed Order Management

Parent topic: Configuring Reverse Logistics