Sales order creation process

The unit cost for an order line is stored as the unit cost stored for the item master.

If the unit cost was manually entered at the item level in the product master tables, the order line uses the manually entered unit cost. If no manual entry was made, the order line uses the computed unit cost stored at the item level. If no such cost was stored, the cost is reflected as $0.00 on the sales order line and the ORDER_CREATE.ON_ZERO_UNIT_COST event is triggered.

If the item definition is not stored in Sterling™ Order Management System Software, the getItemDetails user exit may be implemented to return unit cost from an external source.