Work order provider organization determination

Sterling Order Management System Software determines the work order provider organization based on the criteria described in this topic.

• If the work order is a provided service work order, the owner of the work order ship node becomes the provider organization. The provider organization is ALWAYS determined when the work order is created. Therefore the provider organization cannot be changed on the work order after creation.
• If the work order is a delivery service work order, then the provider organization can be specified during work order creation. However, no validations are made to ensure that the provider organization has resource pools defined for the work order ship node.

Even after meeting this criteria, if the provider organization cannot be determined, it is left blank on the work order. It can be either set later by passing the Provider Organization using the modifyWorkOrder API or by making the first appointment. In the latter case, the provider organization for the resource pool is assumed for the work order.