Work order node determination

Each work order should be created for the specific node which owns the work order execution.

Sterling™ Order Management System Software determines the work order node based on the following criteria:

• If a node is specified during work order creation it is used.
• If a node is specified on any of the service lines, that node is used as the work order node.
• If capacity is blocked by an order line, the node of the resource pool that was used to block the capacity is used.
• If there is no predefined node on the work order or the service lines, the sourcing rules for either provided service (for a provided service work order) or delivery service (for a delivery service work order) is used. In this case the primary node is used as the work order node.
  Note: In all of the above situations, if there is more than one node specified for the service lines, a work order node cannot be created. Therefore if you do not specify the work order node during work order creation, you have to make sure that you can cite only one node in all of the service lines.

A node cannot be changed on the work order. If you have to change the node, the work order must be cancelled and recreated.