Provided service or delivery service work order determination

The type of work order is defined using the criteria described in this topic.

• If only delivery service lines and product lines are included in the work order, the work order is termed as a delivery service work order.
• If there is at least one provided service line present in the work order with the following combinations, then the work order is a provided service work order:
  • Provided service lines.
  • Provided service lines along with product lines.
  • Provided service lines along with product lines and delivery service lines.

When the work order contains delivery service lines only, you cannot add a provided service line. If the work order is a provided service work order, then you can add delivery lines but the work order type does not change.