Product reservation for a service work order

Product reservation is attempted by the schedule transaction which is called to reserve an item based on the requested ship date specified on the sales order. If the product cannot be scheduled for release, the schedule transaction puts the product line in reserved status.

Once the product line is reserved, the ship node on the work order line is populated as a non-firm ship node. When determining the ship node for product lines on the work order, Sterling Order Management System Software considers the following:

• If product lines have predefined ship nodes, they are used for product reservation.
• If no node was specified on the product line and it is a delivery service work order, the ship node on the delivery service line is used.
• If no node was specified on the product line and it is a provided service work order then the following considerations are made:
  • The node of the service installer is used as the delivering node of the product. If this option is selected, the ship node on the work order line is used to attempt product reservation. This option can be used when inventory is physically located at the installer hub.
  • The standard rules for determining the delivering node of the product is used. This option can be used when it is insignificant if the service installer delivers the product or the product is separately delivered.