Work orders

You can view the work orders related to the return through the return details screen. Return service work orders only apply to delivery services and value-added services. From the Return action bar, click the Work Orders icon. The Work Orders screen appears.

When creating a synchronized work order for return and exchange, the header level work order icon only appears in the line level panels.

Refer to the Return table for more information about field descriptions of the return header panel seen in this screen.

Table 1. Work orders screen, service work orders
Actions Description
View Details This action takes you to the Work Order Details screen where you can view the work orders associated with this return.
Fields Description
Work Order # The work order number. Click this link to view the work order details. Click the Expand All button, details for each work order are expanded. If you click the Collapse All button, details for each work order are collapsed.

This inner panel is only displayed if service work orders are associated with the return.
Service Lines The return work orders do not contain associated Provided Services. Hence the service lines are just delivery lines.
  • Order Line Related Info - The information related to the service item. Displayed values are item ID and item description.
  • Item Group Code - The group code of the item. For delivery services the item group code is Delivery Service.
  • Required Quantity - The quantity of the service items required.
Products being Delivered
  • Item Related Info - The information related to the product item. Displayed values are item ID and item description.
  • PC - The product item's product class.
  • UOM - The product item's unit of measure.
  • Required Quantity - The quantity of the product item on the work order.
  • Delivered Quantity - The quantity of the delivery item on the work order.
Ship Node The node from which the resource is originating.
Status The status of the work order.
Appointment If applicable, the date and time of appointments taken for that work order.
Pre-call Status The status of the pre-call, if applicable.

The value-added services inner panel provides information on the WMS work orders that are associated with this return. Please note that this inner panel is only displayed if value-added service work orders are associated with this return.

Table 2. Work orders screen, value-added services
Action Description
View Details This action takes you to the value-added services work order details screen.
Fields Description
Work Order # The work order number associated with the return. Click this link to view the work order details.
Ship Node The node from which the resource is originating.
Service Item Group The service item group associated with the work order.
Priority The work order priority.
Segment Type Segment type of the item. A segment type indicates an inventory category. Typical values are MTC - Made To Customer or MTO - Made to Order.
Segment # Segment number of the item. A segment holds either the specific buyer or specific order number that requires dedication.
Status The work order status.