Service request list

The Service Request List screen displays the results of a provided service search. You can perform actions on one or more requests by selecting the check boxes of the appropriate requests on which you want to perform an action by choosing the applicable action from the action bar.

Table 1. Service request list
Actions Description
View Details This action takes you to the Service Request Details screen where you can view the details of the service requests and the associated order lines for the selected service requests.
View Instructions This action takes you to the Service Request Instructions screen where you can enter instructions for the selected service requests.
More Addresses This action takes you to the More Service Request Addresses screen where you can add, modify, or view additional addresses for the selected service requests.
Remove This action removes only the selected draft service requests.
Fields Description
Return # The return number associated with the service request.
Line # The line number of the service request in the return order. Click this link to view the Service Request Details screen.
Status The status of the service request.
Enterprise The enterprise associated with the return order.
Return Date The date on which the return order was placed.
Total Amount The total cost applicable to the service request.