Service request instructions

You can add instructions to a service request in this screen.

Table 1. Service request instructions screen, service request
Fields	Description
Return #	The unique identifier of the return order. Click this link to view the order details.
Line #	The line number of the service.
Status	The status of the service request.
Item ID	The item identifier of the service.
UOM	The unit of measure in which the service is calculated.
Line Quantity	The line quantity used to measure the service.
Description	The description of the service.
Appointment	The date and time of the appointment.
Return To Node	The node handling the return.

Table 2. Instructions window
Action	Description
Delete Instruction	This action enables you to delete the selected instructions. Upon clicking this action, an alert window appears to confirm the deletion of instructions.
Fields
Instruction Type	The type of instruction, such as Gift, Pick, Pack, Ship, or Other.
Text	The specific instructions to be performed on the order. Specify the instruction URL next to the Instructions URL icon.

You can also use the Instructions window for:

Adding an Instruction - Select the Add icon to add instruction lines and enter the relevant information in the fields as discussed in the Instructions table.
Modifying an Instruction - The information in the Instructions screen can be modified by entering the modified information and clicking Save.

Once the instructions are added, Instructions icon displays in the corresponding Service Request line in the Return Detail screen.

You can view more service request addresses in this screen.

For more information about the service request header level field descriptions, see Table 1 .