Invoiced service request taxes

About this task

You can view the invoice level tax information associated with a service request in this screen.

For more information about the service request header level field descriptions, see Table 1 .

If you view the invoiced service request taxes screen from the Return Invoices screen, the service request header panel is replaced with the fields described in Table 1 .

Table 1. Service request taxes screen, taxes
Fields Description
Charge Category The charge category associated with the tax.

Important: You must associate a service request header level tax with a charge. Otherwise, it is calculated as 0.

Note: You cannot apply a service request header level tax to a price value.
Charge Name The charge name associated with the tax.

Important: You must associate a service request header level tax with a charge. Otherwise, it is calculated as 0.

Note: You cannot apply a service request header level tax to a price value.
Charge Amount The charge amount that is taxed.
Tax Name The name of the tax. For example, International Tax.
Tax Percentage The percentage of tax applied to the header price.
Tax Amount The amount of tax applied at the header level.

To view history return details:

Procedure

  1. From the navigation bar, select Reverse Logistics.
  2. Choose the Return Console. The Return Search window appears.
  3. Search for the applicable history return orders.
  4. From the list, select the check boxes of the applicable history return orders.
  5. From the action bar, choose View Details. The History Return Detail window appears.

    All actions that result in the return modification or status change are not allowed for history returns. Modifications to a return are only allowed after restoring a history return.