Searching for service capacity

The Service capacity page provides a simple user interface for you to search for, view, and modify a resource pool's service capacity.

Service capacity refers to the capacity of delivery and provided services that are supplied by service nodes. Service nodes can provide different services such as delivering heavy items like a piano or mounting a television.

A resource pool is a collection of resources that can perform a service. A resource pool also defines how much service capacity is available by geographical area and time slots.

Procedure

  1. Log in to Order Hub.
  2. Click Nodes and capacity > Service capacity from the menu.
  3. Enter search criteria to find the resource pools that you want to view or modify.
    Capacity organization, Capacity type, Provider organization, and Node ID are mandatory fields.
  4. Click Search.
    The search results page displays a list of resource pools that match your search criteria and their capacities for 7 days.
  5. On the search results page, you can click Override capacity to override the standard capacity. If you override capacity, remember to click Save.
    • If capacity is maintained at the resource pool level, then the slots are editable and you can override the standard capacity on the search results page. To update the Standard capacity or override capacity for other dates, click the resource pool name to go to the Resource pool details page.
    • If capacity is maintained at the service resource level, then the slots are not editable and you cannot override the standard capacity.
      Note: Capacity maintained at resource level is an option in your resource pool details. If selected, capacity is maintained at the service resource level. If cleared, capacity is maintained at the resource pool level. For more information, see Creating and modifying a resource pool.
  6. Click the resource pool name to go to the Resource pool details page.
    The information and actions that are available on the Resource pool details page depend on the resource pool configurations.
    • If capacity is maintained at the resource pool level, then you can update the standard and override capacities. For more information, see Changing service capacity.
    • If capacity is maintained at the service resource level, you can view the resource pool's service resource details. For example, view any existing appointments and reservations that use the service resource.