Placing orders on hold

Orders can be placed on hold by applying a particular hold type.

About this task

Holds can be applied to the entire order or to individual order lines. You an apply one or more hold types to an order. A hold type prevents an order from being processed by transactions that are associated with that hold type. When the issue for which the order was placed on hold is resolved, you can remove the order hold so that the order can be further processed.

Procedure

  1. Log in to Order Hub
  2. Search for the order that you want to place on hold.
    • For orders, click Orders from the menu and search for the order (Outbound/Inbound/Returns/Work orders) that you want to place on hold.
    • For order lines, click Order line from the menu and search for the order line that you want to place on hold.
  3. Select the checkbox adjacent to the order number or order line number that you want to place on hold. You can select multiple orders.
    Make sure that you select only those orders that:
    • Have a status that is allowed to have order holds applied.
    • Need to have the same hold type applied.
  4. Place the order hold.
    • For orders, click Place order hold.
    • For order lines, click Place line holds.
    Alternatively,
    • If you are on the Order details page:
      • For orders, click Actions > Place order hold.
      • For order lines, select an order line from the order lines table, then click Place line holds from the table toolbar. Or, click the overflow menu of an order line.
    • If you are on the Holds tab:
      • For orders, click Add hold.
      • For order lines, from the order line details Holds tab, click Add hold.
    Note: If you are not part of a particular user group that is configured for the hold type, then you cannot add or manage the hold type.
  5. From the Hold type list, select the reasons for placing the orders or order lines on hold.
  6. Optionally, enter comments to add more details. If you are placing multiple holds, you can enter a different comment for each selected row.
  7. Click Hold. A confirmation message is displayed. If any of the orders or order lines that you selected have a status in which it cannot be placed on hold, an error message is displayed.
  8. Some actions might take longer than others to complete. To view the most updated information, you can click the table refresh button (image) on the Order summary page.

    When an order or order line is on hold, there is an icon (Holds icon) to indicate the hold. The icon is shown on the order details summary panel for orders on hold, or the order line details summary panel and order details order lines table for order lines on hold.