TLS communication protocol changes between Release 9.5 and Release 10.0
The TLS communication protocol support is changed in Release 10.0 from earlier releases.
If you are upgrading to Release 10.0, review the following behavior changes:
Starting with Release 10.0, Sterling™ Order Management System Software no longer supports the use any lower version of the TLS communication protocol. The application server for Sterling Order Management System Software supports only TLS 1.2 or higher protocol to align with industry best practices for security and data integrity.
How it affects you
Customers are expected to ensure that all SSL protocols use TLS 1.2 protocol. After the upgrade,
any inbound or outbound connections from the Sterling Order Management System Software application server that rely on
either TLS 1.0 or TLS 1.1 protocol will fail.
Note: In order to access the Applications Manager, the
JRE on the client system must be updated to the latest version and the Use TLS
1.2 flag must be enabled in the Advanced Security Settings using
Java Control Panel.
Migration strategy
- Review external integrations that make use of SSL protocols other than the TLS 1.2 protocol and reconfigure them to use the TLS 1.2 protocol.
- Review and update third-party protocol settings or custom code to ensure that TLSv1.2 protocol is supported.
- For any questions or concerns please log a support ticket and our technical team will be able to help clarify with additional inputs.