Receiving information from IBM Support

Applies to:

Occasionally IBM® Support might ask you to download diagnostic tools or other files. You can use FTP to download these files.

Before you begin

Ensure that IBM Support provided you with the preferred server to use for downloading the files and the exact directory and file names to access.

To download files from IBM Support:

Use FTP to connect to the site that IBM Support provided and log in as anonymous. Use your email address as the password.
Change to the appropriate directory:
1. Change to the /fromibm directory.
```
cd fromibm
```
2. Change to the directory that IBM Support provided.
```
cd nameofdirectory
                     
```
Enable binary mode for your session.
```
binary
```
Use the get command to download the file that IBM Support specified.
```
get filename.extension
               
```
End your FTP session.
```
quit
```