CM-CFG-5114: The Cognos service does not start

Applies to: On premises

When you start IBM® Cognos® Analytics, it fails to start and you see a message that the content store is locked.

CM-CFG-5114 An error occurred while locking the content store database.
For example:
CM-CFG-5063 A Content Manager configuration error was detected 
while connecting to the content store.
CM-CFG-5114 An error occurred while locking the content store database.

This error is a known issue in IBM Cognos Analytics. For information about how to resolve the issue, see Problems With Starting the Cognos Service After Running the OpenPages OPCCBackup Utility (Error: CM-CFG-5114).