Overview

On Call Manager(OCM) is a powerful, incident management and notification application that helps organizations respond to operational issues in real time. Designed for reliability, speed, and flexibility, On Call Manager helps teams to efficiently manage and notify incidents—minimizing downtime and ensuring business continuity. With advanced capabilities and seamless integrations, On Call Manager equips teams to react quickly to critical issues and maintain smooth operations.
This document will help you configure and use On Call Manager to fit your organization's needs.

Capabilities

  1. Event/Incident Ingestion : Supports receiving events from a wide range of external event sources.
  2. Notification : Provides alerting through Email, Slack, and Mobile App push notifications.
  3. Integrations : Supports 20+ incoming and 5+ outgoing integrations, with many more supported using generic webhooks.
  4. Reports : Enables generation, preview, and download of incident reports spanning the past 13 months.
  5. Integrated with API keys : Ensures secure and controlled access to services using API keys.
  6. Scheduling UI & Calendar : Allows creation, management, and assignment of user shifts based on predefined scheduling patterns.
  7. Mobile App : Available on Android and iOS.

Features:

1. Integrations

The Integrations section allows you to configure connections with external tools and systems from which you want to receive events. By defining one or more event sources, you can ensure that the platform collects relevant data from external systems in real-time.

  • Event Sources: Integrate with services like Amazon Web Services (AWS), Datadog, Jenkins, and more.
  • Customization: Fine-tune the integration to capture only the events that matter most to your operations, ensuring seamless data flow into your incident management platform.

For more details on integrations, refer Integrations.

2. Policies

In the Policies section, you can create rules that automatically take action on events and incidents, helping to manage and resolve problems more efficiently.

  • Event Policies: Act on incoming events by enriching them with additional information or suppressing events to prevent unnecessary incidents.
  • Incident Policies: Manage incidents by automatically assigning them to groups, notifying users, or escalating incidents that haven't been investigated within a set time period.

Policies provide a high level of automation to streamline the incident management process, ensuring that issues are prioritized, escalated, and resolved promptly.

For more details on policies, refer Policies.

3. Users and Groups

The Users and Groups section allows you to invite team members to the platform and organize them into groups for more efficient incident handling.

  • Team Management: Invite team members and group them based on their expertise (e.g., database administrators, security teams).
  • Incident Routing: Automatically route incidents to the appropriate groups based on expertise, ensuring the right personnel are handling each issue.
  • Shifts and Notifications: Set up on-call shifts and create policies that define when and how team members receive notifications about incidents.

By organizing users into specialized groups and defining clear notification policies, the platform enables efficient collaboration and fast resolution of incidents.

For more details on users and groups, refer Users and groups.

4. Data Separation

The Data Separation feature ensures the protection of sensitive information by segregating data based on subscription IDs . This approach offers the benefits of multi-tenant services while safeguarding data privacy and ensuring that one customer's data is not accessible to others.

This feature ensures the confidentiality and integrity of your data while enabling effective incident management within a shared environment.

What’s Next:

This guide will walk you through every aspect of the application, from setting up users and groups to configuring integrations and API access.

Let’s get started!