Troubleshooting checklist

Use this checklist to identify and eliminate any known problems.

  1. Ensure that all applicable PTFs and fix packs have been applied to the monitoring agents, common z/OS® components (such as OMEGAMON Subsystem Subsystem), and shared Tivoli Management Services components (such as Tivoli Enterprise Monitoring Server, Tivoli Enterprise Portal, and TMS:Engine):
    • Check the OMEGAMON AI for CICS and OMEGAMON AI for CICS TG and Tivoli Management Services on z/OS program directories for required PTFs and Fix Packs.
    • Check the PSP bucket for new information.
    • Check the README file and TechNotes for known problems or workarounds.
  2. Check the IBM Tivoli Monitoring: Troubleshooting Guide for known problems.
  3. Review the troubleshooting scenarios recorded in this information unit.

After you have eliminated any known problem at the source, set up tracing for the affected components (see Setting up RAS1 tracing for OMEGAMON AI for CICS) and use the tools available with IBM® Support Assistant to correlate and analyze the logs (see Tools for troubleshooting).

For detailed suggestions on finding the source of problems, see Troubleshooting a problem.