Serviceability

On a broader level, it can also encompass service offerings or processes that make the product more serviceable. To make the OMEGAMON® XE System z® products serviceable, log files containing messages and trace information are provided in a common fashion across all the monitoring agents and the components of the common shared technology.

The log files are available to you to help in resolving problems encountered while using the products. IBM® Software Support may request some or all of these files while investigating a problem you have reported. For more information about service issues relating to the components of Tivoli® Management Services (such as Tivoli Enterprise Monitoring Server and Tivoli Enterprise Portal), refer to IBM Tivoli Monitoring Troubleshooting Guide. For problem determination relating to this monitoring agent, see the IBM Tivoli OMEGAMON XE on z/VM® and Linux® Troubleshooting Guide. See also Serviceability.