Tivoli Enterprise Portal

Depending on whether you are using a Windows or UNIX- based systems, the location of logs in aTivoli® Enterprise Portal client is different.

About this task

Table 1. Log locations for the Tivoli Enterprise Portal
Component Windows UNIX-based systems
Tivoli Enterprise Portal client

By default, the log is located in the following sample path: C:\Documents and Settings\Administrator\Application Data\IBM\Java\Deployment\log\plugin150.trace

where Administrator is the user account that is currently in use. The plugin150.trace file contains the RAS1 tracing for the Tivoli Enterprise Portal browser client and any Java™ exceptions. (The sample path indicates that OMEGAMON 1.5.0 of the Java software is currently installed.) The Tivoli Enterprise Portal client logs contain environmental information, such as the version and build level of the Tivoli Enterprise Portal client. The log also contains the host and port of the Tivoli Enterprise Monitoring Server that the client is connecting to.
Note: See the information that follows this table to learn how to locate the Tivoli Enterprise Portal client log on a Windows computer.
 None.
Tivoli Enterprise Portal desktop client

install_dir\CNP\kcjerror.log

install_dir\CNP\kcjras1.log

When launched via Web Start:

%USERPROFILE%\Application Data\IBM\Java\Deployment\log\javawsnnnnn.trace

where nnnnn is a unique, randomly generated numeric suffix to support generational logs (in other words, the last generated log will not be overlayed by the most current execution of Tivoli Enterprise Portal using Java Web Start). This is in contrast to the Tivoli Enterprise Portal Browser client, which has a fixed name and is overlayed with each execution cycle.

install_dir/logs/hostname_PC_

timestamp.log

where:

install_dir

Specifies the directory where Tivoli Enterprise Portal Server was installed.

hostname

Specifies the name of the system hosting the product.

PC

Specifies the product code. cq for the Tivoli Enterprise Portal Server.

timestamp

A decimal representation of the time at which the process was started.

When launched via Java Web Start:

${user.home}/.java/deployment/log/javawsnnnnn.trace

where nnnnn is a unique, randomly generated numeric suffix to support generational logs (in other words, the last generated log is not overlayed by the most current execution of Tivoli Enterprise Portal using Java Web Start). This is in contrast to the Tivoli Enterprise Portal Browser client, which has a fixed name and is overlayed with each execution cycle.

You can locate the Tivoli Enterprise Portal client log on a Windows computer as follows:

Procedure

  1. Access a Windows command prompt.
  2. Enter the following command to identify the location of the application data for the currently active user account:

    echo %APPDATA%

    If you log on with the UserXYZ user account, the path for this data directory might be

    C:\Documents and Settings\UserXYZ\Application Data

  3. Use the cd (change directory) command to navigate to the client log in the following path:

    cd %APPDATA%\IBM\Java\Deployment\log

    For example, if Version 1.5.0 of the Java software is installed, the log file is named plugin150.trace.