Capturing z/OS logs to send to IBM Software Support

To save a log to a file rather than viewing it online, you need to know how to do the following tasks:

Saving the contents of a z/OS log such as RKLVLOG
Ending one RKLVLOG and starting another
Submitting problems to IBM Software Support

Saving the contents of a z/OS log such as RKLVLOG
To save the information in your z/OS logs (such as RKLVLOG), use the System Display and Search Facility (SDSF) facility that is part of TSO. Follow these instructions to use SDSF to capture (in this example) the RKLVLOG associated with any running task in your z/OS monitoring agent.
Ending one RKLVLOG and starting another
When you re-create a problem to send it to IBM Software Support, you can close the current RKLVLOG spool dataset and open a new one.
Submitting problems to IBM Software Support
For information about submitting problems to IBM Software Support, refer to the support appendix found in every IBM book.

Parent topic: General troubleshooting for OMEGAMON Monitoring Agent on z/OS