Problems reported as Tivoli Enterprise Portal Server problems
If a problem is reported as a Tivoli® Enterprise Portal Server problem, you must collect the server logs.
The Tivoli Enterprise Portal Server is comprised of two processes, so there is a reliability, availability, and serviceability (RAS) (referred to in this document as a “RAS1 log”) for each process. If this is a reproducible problem, you might be asked to set unit traces for the Tivoli Enterprise Portal Server and then asked to gather the logs. The location for Tivoli Enterprise Portal Server logs is found in Reproducible problems reported as Tivoli Enterprise Portal client problems. Both logs contain the Tivoli RAS1 trace information. Also, collect the client log at the time of the error if it is available.