Navigating Configuration Manager action output

Use the method described in this procedure to navigate Configuration Manager output when troubleshooting a problem.

Before you begin

Configuration Manager writes job output for the KCIOMEGA actions to a number of output data sets. Output from invoked utilities is also generated, with each utility writing to its own output data set.
Note: KCIALPHA is an APF-authorized version of the KCIOMEGA program. The information in this topic also applies when using KCIALPHA.

For a list of the standard sysout data sets, see Action job output.

About this task

When troubleshooting an issue with Configuration Manager jobs, use the steps in the following procedure to navigate the Configuration Manager output.

To view Configuration Manager output, it is recommended that you use SDSF and the ? action character to list the output data sets. Consider sorting by DSID in SDSF to get the proper order.

Since most problems cause the Configuration Manager action to immediately stop, it is likely that the last utility invoked is the cause of the problem.

Note: For most problems, you do not need to examine the KCITRACE sysout data set as it is typically only required when there is a logic error in the workflow. KCITRACE is mostly used by IBM Software Support.

Procedure

  1. View the KCIPRINT sysout data set, and look for the error message that explains why the problem occurred.
  2. If the problem was caused by a utility, then scroll down to the end of the data set list and select the last file.
    This is typically the output from the failed utility and should provide more information about the problem.
  3. In the event of a system problem (for example, an abend), then view JESMSGLG (the JES message log) and look for abnormal system messages.