Installing application support files on Windows

About this task

Following the correct order for installing application support files on Windows is essential. To determine where application support files can be found and to ensure that you install application support for your monitoring agents in the correct order, see technote Locating ITM Workspace Application Support Files for z/OS Agents.

To install the application support files on Windows, follow this procedure:

Procedure

  1. Insert a CD or DVD containing the application support files into the CD-ROM drive of a Windows workstation where a portal server is installed and where either the portal server or a remote monitoring server is configured to communicate with the hub monitoring server on z/OS®. (See Prerequisites.)
    • Some monitoring agents that run on z/OS or z/VM® are packaged with their own CD or DVD that contains the data files for adding application support to the monitoring server.

      Other monitoring agents that run on z/OS are packaged with a CD or DVD that contains data files for a number of agents.

      If in doubt, refer to the configuration guide for each of your monitoring agents to find the exact name of the CD or DVD to use.
    • For a distributed agent installed on a computer without a portal server or monitoring server configured to communicate with the hub on z/OS, use the product CD or DVD to install the application support files on a different workstation where a portal server is installed and where either the portal server or a remote monitoring server is configured to communicate with the hub monitoring server on z/OS. For instructions, see the installation instructions in the monitoring agent library, or see IBM Tivoli Monitoring: Installation and Setup Guide.

    Installation begins automatically. If the installer does not start, go to the Windows directory on your CD-ROM drive and run setup.exe. If setup.exe initialization fails, you might not have enough free disk space to extract the setup files.

  2. Read the text that welcomes you to the installation, and click Next to continue.
  3. On the Install Prerequisites window, check boxes are cleared if the required software is already installed. Otherwise, a message instructs you to install the required software.
  4. Click Next to continue.
  5. Read the software license agreement and click Accept.
  6. On the Select Features window, expand Tivoli Enterprise Portal Server and Tivoli Enterprise Portal Desktop Client (and Tivoli Enterprise Monitoring Server, if it is installed on the Windows workstation). For each component, select support for the monitoring agents you have installed on z/OS.
    Tip: The Eclipse Help Server component might be included in the list on the Select Features window. However, this component is not selectable because it does not require application support.

    The rest of the instructions assume that you are installing application support on the portal server and desktop client.

  7. Click Next to continue.
  8. In the Current Settings pane of the Start Copying Files window, read the list of actions to be performed , and click Next.
    A window notifies you that you will be unable to cancel the installation after this point, and asks whether you want to continue.
  9. Click Yes to continue.

    Application support for the selected monitoring agents is installed on the portal server and desktop client. This installation step can take several minutes.

  10. On the Setup Type window, select the following items:
    • Configure Tivoli Enterprise Portal
    • Launch Manage Tivoli® Monitoring Services for additional configuration options and to start Tivoli Monitoring Services.
  11. Click Next to continue.
  12. On the TEPS Hostname window, make sure that the host name of the Tivoli Enterprise Portal Server is correct and does not include the domain name. Click Next.

    Presentation files for the Tivoli Enterprise Portal are built. This process can take up to 20 minutes.

  13. On the InstallShield Wizard Complete window, click Finish.
  14. Use Manage Tivoli Monitoring Services to copy catalog and attribute files and to add SQL files to the monitoring server on z/OS. Follow the instructions in Transferring the catalog and attribute files from Windows and Adding application support SQL files from Manage Tivoli Monitoring Services on Windows.