Troubleshooting tips

About this task

If you encounter problems using the security solution, use the following information to troubleshoot:
  • Review your monitoring server or agent RKLVLOG and IBM Z® NetView log for error messages.
  • If you see either of the following symptoms, the NetView CNMLINK data set has not been concatenated as part of the monitoring server or monitoring agent RKANMODL DD statement in the startup procedure:
    • A return code of 17 in the Action Status pop-up window after a Take Action command is issued
    • A message in the RKLVLOG stating “NetView interface module unavailable: CNMCNETV”
  • If you see any of the following symptoms, the NetView APSERV command is not running:
    • A message in RKLVLOG, stating “NetView PPI send buffer rejected: 26”
    • A return code of 9 in the Action Status pop-up window after a Take Action command is issued
    • Message KRAIRA002 in RKLVLOG, similar to "KRAIRA002, Executed <DA,L> with status 9, Producer(Automation Command)
  • If you see “NetView PPI send buffer rejected: 24” in the RKLVLOG, the NetView Subsystem Interface is not active.
  • If you see “NetView PPI send buffer rejected: 28” in the RKLVLOG, the Program-to-Program Interface has not been enabled.