Troubleshooting tips

If you encounter problems using the security solution, use the following information to troubleshoot:

• Review your monitoring server or agent RKLVLOG and IBM Z® NetView log for error messages.
• If you see either of the following symptoms, the NetView® CNMLINK data set has not been concatenated as part of the monitoring server or monitoring agent RKANMODL DD statement in the startup procedure:
  • A return code of 17 in the Action Status pop-up window after a Take Action command is issued
  • A message in the RKLVLOG stating “NetView interface module unavailable: CNMCNETV”
• If you see any of the following symptoms, the NetView APSERV command is not running:
  • A message in RKLVLOG, stating “NetView PPI send buffer rejected: 26”
  • A return code of 9 in the Action Status pop-up window after a Take Action command is issued
  • Message KRAIRA002 in RKLVLOG, similar to "KRAIRA002, Executed <DA,L> with status 9, Producer(Automation Command)
• If you see “NetView PPI send buffer rejected: 24” in the RKLVLOG, the NetView Subsystem Interface is not active.
• If you see “NetView PPI send buffer rejected: 28” in the RKLVLOG, the Program-to-Program Interface has not been enabled.